FAQ

How do I schedule an appointment?

To schedule a free phone consultation or an intake session please email me at info@elizabethcruzcounseling.com You can also use the contact box

Are you accepting new clients?

As of right now, I am not accepting new clients for 2022. I will be accepting new clients starting January 2023. If you would like to be on a waitlist, you can reach out and let me know. However, I encourage you not to wait to start therapy if you are hoping to start sooner. 

What does a consultation look like?

After scheduling a phone consultation, you will have a 15-minute conversation with me to make sure we are a good fit for each other. I will ask for some general information to have a better understanding of what you are looking for, and you can ask me any questions you have. In the end, you can decide to schedule a session with me or to continue looking for the therapist who is the best fit for you. Referrals can be given upon request.

Do you take insurance?

I do accept insurance for individual therapy*.

I accept Aetna insurance through Headway and accept Optum/United (through Alma/Headway) which include the following:

  • UnitedHealthcare

  • Oscar

  • Oxford

 

For any other insurances, I would be considered an out-of-network provider. I can provide a super bill that you could use to file a claim for reimbursement with your insurance (if you are reimbursed for out-of-network services). For more information, check with your insurance about your out-of-network benefits for mental health services. 

*I only see couples through my practice which does not accept insurance. 

Do you offer a sliding scale or reduced sessions?

 I do offer a limited number of reduced spots for those with financial needs. Please reach out and ask me for more information to see if any reduced sessions are available. 

Need help affording therapy or lower cost services? Please click: Additional Resources 

What forms of payment do you take?

I accept debit cards, credit cards, and FSA/HSA. I use Ivy Pay for payments.

Do you work with adults/kids/teens?

I am currently only seeing adults (18+). I work with couples as well.

What will the first session be like?

The first session is an intake session. Before our first session, I will have you fill out some intake paperwork. We will go over this in session, and I will ask some additional questions to get to know you better. During the intake session, I ask a lot more questions than I otherwise would in order to ensure I have a good understanding of what you are hoping to get out of counseling and how best to support you.

Do you prescribe medication?

As a licensed professional counselor (LPC), I am unable to prescribe medication. If we decide during our work that medication could be beneficial to treatment, we can discuss finding a psychiatrist or medical professional who will work with you to meet that need.

Can I see you in person or only online?

I offer in-person sessions on Wednesdays. I am located in Dallas, Texas. My other days are online only.