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FAQ

How do I schedule an appointment?

To schedule a free phone consultation or an intake session please email me at info@elizabethcruzcounseling.com You can also use the contact box

Are you accepting new clients?

As of right now, I am not accepting new clients for 2022. I will be accepting new clients starting January 2023. If you would like to be on a waitlist, you can reach out and let me know. However, I encourage you not to wait to start therapy if you are hoping to start sooner. 

What does a consultation look like?

After scheduling a phone consultation, you will have a 15-minute conversation with me to make sure we are a good fit for each other. I will ask for some general information to have a better understanding of what you are looking for, and you can ask me any questions you have. In the end, you can decide to schedule a session with me or to continue looking for the therapist who is the best fit for you. Referrals can be given upon request.

Do you take insurance?

I do accept insurance for individual therapy*.

I accept Aetna insurance through Headway

For any other insurance, I would be considered an out-of-network provider. I can provide a super bill that you could use to file a claim for reimbursement with your insurance (if you are reimbursed for out-of-network services). For more information, check with your insurance about your out-of-network benefits for mental health services. 

*I only see couples through my practice which does not accept insurance. 

Do you offer a sliding scale or reduced sessions?

 I do offer a limited number of reduced spots for those with financial needs. Currently, all reduced sessions have been taken. 

Need help affording therapy or lower-cost services? Please click: Additional Resources 

What forms of payment do you take?

I accept debit cards, credit cards, and FSA/HSA. I use Ivy Pay for payments.

Do you work with adults/kids/teens?

I am currently only seeing adults (18+). I work with couples as well.

What will the first session be like?

The first session is an intake session. Before our first session, I will have you fill out some intake paperwork. We will go over this in session, and I will ask some additional questions to get to know you better. During the intake session, I ask a lot more questions than I otherwise would in order to ensure I have a good understanding of what you are hoping to get out of counseling and how best to support you.

Do you prescribe medication?

As a licensed professional counselor (LPC), I am unable to prescribe medication. If we decide during our work that medication could be beneficial to treatment, we can discuss finding a psychiatrist or medical professional who will work with you to meet that need.

Can I see you in person or only online?

I offer in-person sessions on Wednesdays. I am located in Dallas, Texas. My other days are online only. 

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