FAQ
How do I schedule an appointment?
To schedule a free phone consultation or an intake session please email me at info@elizabethcruzcounseling.com You can also use the contact box
Are you accepting new clients?
Yes, I am. At times I may have a small waitlist. If so, I would let you know how soon you can be seen. I can also offer some referral if you are hoping to be seen sooner by a provider.
What does a consultation look like?
After scheduling a phone consultation, you will have a 15-minute conversation with me to make sure we are a good fit for each other. I will ask for some general information to have a better understanding of what you are looking for, and you can ask me any questions you have. In the end, you can decide to schedule a session with me or to continue looking for the therapist who is the best fit for you. Referrals can be given upon request.
Do you take insurance?
I do accept insurance for individual therapy*.
I accept Aetna insurance through Headway
For any other insurance, I would be considered an out-of-network provider. I can provide a super bill that you could use to file a claim for reimbursement with your insurance (if you are reimbursed for out-of-network services). For more information, check with your insurance about your out-of-network benefits for mental health services.
*I only see couples through my practice which does not accept insurance.
Do you offer a sliding scale or reduced sessions?
I do offer a limited number of reduced spots for those with financial needs. Please message me for more information.
Need help affording therapy or lower-cost services? Please click: Additional Resources
What forms of payment do you take?
I accept debit cards, credit cards, and FSA/HSA. I use Ivy Pay for payments.
Do you work with adults/kids/teens?
I am currently only seeing adults (18+). I work with couples as well.
What will the first session be like?
The first session is an intake session. Before our first session, I will have you fill out some intake paperwork. We will go over this in session, and I will ask some additional questions to get to know you better. During the intake session, I ask a lot more questions than I otherwise would in order to ensure I have a good understanding of what you are hoping to get out of counseling and how best to support you.
Do you prescribe medication?
As a licensed professional counselor (LPC), I am unable to prescribe medication. If we decide during our work that medication could be beneficial to treatment, we can discuss finding a psychiatrist or medical professional who will work with you to meet that need.
Can I see you in person or only online?
I only offer virtual sessions.